Central Hudson Modernizes Meter Management and Regulatory Compliance with TESCO Meter Manager™
How a New York Utility Improved Meter Operations Through Automation, Data Visibility, and Compliance Control
Central Hudson Gas & Electric Corporation, a regulated utility serving more than 300,000 electric customers and 80,000 natural gas customers across New York, modernized its meter management operations with TESCO Meter Manager™, a utility-focused software platform designed to improve meter asset tracking, testing data management, workflow efficiency, and regulatory compliance.
By replacing manual processes and disconnected tracking methods with a centralized meter management solution, Central Hudson improved operational visibility, strengthened data accuracy, and created a more efficient foundation for ongoing grid modernization initiatives.
The Challenge: Managing a Complex and Growing Meter Inventory
As utility meter fleets grow more complex, utilities must maintain accurate records for thousands of assets throughout their entire lifecycle — from procurement and installation to testing, maintenance, and retirement.
Central Hudson faced several operational challenges common among electric and gas utilities, including:
- Limited visibility into meter status, location, and testing history
- Spreadsheet-based inventory tracking and manual data entry processes
- Time-intensive regulatory reporting requirements
- Difficulty managing meters across multiple facilities, departments, and lifecycle stages
- Challenges maintaining consistent data accuracy across operational systems
The utility needed a centralized meter management platform that could improve inventory control, automate workflows, simplify reporting, and support regulatory compliance requirements.
The Solution: TESCO Meter Manager™ Utility Meter Management Software
Central Hudson selected TESCO Meter Manager™ to centralize meter inventory management, testing records, asset tracking, and compliance reporting within a single utility-focused platform.
TESCO Meter Manager™ provides utilities with the tools needed to manage the complete meter lifecycle while improving operational efficiency and data visibility.
Key capabilities implemented by Central Hudson included:
Complete Meter Lifecycle Management
Track meters from purchase and receiving through testing, deployment, maintenance, and retirement with a centralized source of accurate asset information.
Automated Meter Data Management
Reduce manual data entry, improve record accuracy, and provide teams with reliable meter information when and where they need it.
Compliance and Audit-Ready Reporting
Simplify regulatory reporting by maintaining organized testing histories, asset records, and documentation required for utility compliance programs.
Integration with Utility Systems
Support connectivity with existing utility technologies, including advanced metering infrastructure (AMI), field testing systems, and customer information systems (CIS).
TESCO partnered with Central Hudson’s metering and technology teams to configure workflows that aligned with operational requirements, helping improve collaboration between meter shops, field teams, and administrative departments.
Implementation: A Collaborative Approach to Utility Digital Transformation
The implementation of TESCO Meter Manager™ included:
- Project planning and workflow analysis
- Platform configuration based on Central Hudson’s operational processes
- System testing and validation
- User training and knowledge transfer
- Ongoing customer support and platform enhancements
A train-the-trainer approach helped Central Hudson develop internal expertise, ensuring long-term adoption and effective management of the meter management platform.
Results: Greater Efficiency, Accuracy, and Compliance Confidence
Following the implementation of TESCO Meter Manager™, Central Hudson achieved measurable improvements across its meter operations, including:
- Reduced administrative effort associated with meter records and regulatory reporting
- Improved traceability and accuracy of meter asset data
- Increased confidence in audit preparation and compliance activities
- More efficient meter shop and field operations
- Better inventory visibility across meter assets and devices
The addition of TESCO’s Kiosk functionality further improved operational efficiency by streamlining meter and device check-in and check-out processes while enhancing inventory tracking.
“The introduction of the Kiosk for the seamless check-in and out of meters and devices has streamlined our operation and improved inventory tracking, immeasurably. We are so much more efficient. We are thankful that TESCO continues to innovate and further develop Meter Manager.”
David McGowan
Director of Meter Services
Central Hudson Gas and Electric
Supporting the Future of Utility Meter Operations
Central Hudson’s adoption of TESCO Meter Manager™ demonstrates how utilities can modernize meter operations through automation, centralized data management, and improved compliance controls.
For electric and gas utilities looking to improve meter inventory management, testing workflows, regulatory reporting, and operational visibility, TESCO Meter Manager™ provides a scalable solution built specifically for utility requirements.
