Fulfillment Policy for TESCO- The Eastern Specialty Company

Effective Date: 12/6/23

Thank you for choosing TESCO- The Eastern Specialty Company for your online shopping needs. This Fulfillment Policy outlines the procedures and expectations regarding the fulfillment of orders placed on our website. By making a purchase on our platform, you agree to adhere to the terms and conditions outlined in this policy.

1. Order Processing Time:

• Orders are typically processed within 1 to 3 business days from the date of purchase.
• Business days are defined as Monday through Friday, excluding holidays.

2. Order Confirmation:

• Once your order is successfully placed, you will receive an order confirmation email with details of your purchase.
• Please review the order confirmation promptly and contact our customer service if any discrepancies are found.

3. Shipping Methods:

• We offer various shipping methods, including standard and expedited options. The shipping method chosen at checkout will determine the delivery time.

4. Shipping Costs:

• Shipping costs are calculated based on the selected shipping method and the destination of the order.
• Free shipping may be available for orders meeting specific criteria. Please refer to our shipping promotions for details.

5. Shipment Tracking:

• Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
• Use the provided tracking information to monitor the progress of your shipment.

6. Delivery Time:

• Delivery times vary depending on the shipping method selected and the destination of the order.
• While we strive to meet estimated delivery times, unforeseen circumstances such as weather, carrier delays, or other factors may affect delivery.

7. International Shipping:

• We offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or fees applicable to their order.

8. Order Changes and Cancellations:

• Changes to orders or cancellations may be accommodated if the request is made within 3 hours of order placement. After this period, orders are considered final.

9. Backorders:

• In the rare event that a product is out of stock, we will notify you promptly. You may choose to wait for the item to become available, select an alternative product, or receive a refund.

10. Returns and Exchanges:

• Refer to our Returns and Exchanges Policy for information on how to return or exchange products.

11. Customer Support:

• Our customer support team is available to assist you with any questions or concerns regarding your order. Contact us at info@tescometering.com or 215-228-0500

Please note that this Fulfillment Policy is subject to change without notice. Any updates will be reflected on our website. We appreciate your understanding and cooperation. Thank you for choosing TESCO- The Eastern Specialty Company for your online metering needs.